Condition and warranty
Every product lists the condition it is in. Click a condition for the explanation.
New New and unused, with a 12-month warranty. Read more
A product listed as New is new and unused.
The following applies to New:
- The product is new.
- A 12-month warranty applies, or the statutory warranty where that is longer.
- Any additional manufacturer warranty applies where it is valid.
Refurbished Checked, repaired where needed and tested again. Read more
A product listed as Refurbished has been thoroughly checked. Parts that no longer met our standards have been replaced or repaired, after which the unit was fully tested again.
The following applies to Refurbished:
- The product has been thoroughly tested.
- Parts have been replaced or repaired where needed.
- The product has been fully function tested.
- You receive a 12-month warranty.
Tested Found working in our workshop, with a 3-month warranty. Read more
A product listed as Tested has been checked by us and found to be working. It has been tested on its main functions, but has not had a full overhaul.
The following applies to Tested:
- The product has been tested by us and found working.
- You receive a 3-month warranty; the full 12-month overhaul belongs to the condition Refurbished.
- You can return the product within 14 days under our returns policy.
- Every unit passes through our check before it goes on sale.
Used Second-hand and functional, with signs of use. Read more
A product listed as Used has been to sea, and you can tell. A scratch, some discolouration or a small blemish comes with it. What matters is that the unit simply does its job.
The following applies to Used:
- The product is functional.
- There may be signs of use: scratches, discolouration or small blemishes.
- Those marks are cosmetic and say nothing about how it works.
- You can return the product within 14 days under our returns policy.
Untested Removed in working order, not tested again since. Read more
A product listed as Untested was removed in working order, but has not been fully tested again after removal. For lack of time we have not been able to check it the way we check our other conditions. We therefore cannot guarantee that it works.
The following applies to Untested:
- The product was working before it was removed.
- It has not been fully tested since removal.
- No warranty on function is given.
- We state this condition deliberately, so it is clear the product has not been re-checked.
For parts For parts, repair or your own project. Read more
A product listed as For parts was not found to be fully correct and is not sold as a fully working product. In some cases it is still technically interesting for parts, repair or another project. For lack of time we have not been able to fully overhaul or repair it, which is why we offer it at an attractive price.
The following applies to For parts:
- The product has not been checked as a fully working product.
How the warranty procedure works
If something goes wrong within the warranty period, it follows the three steps below. Not sure whether it is covered by the warranty? Report it anyway; we will find out.
- 1 Report it to us Order number, type and a short description of the fault. A photo of the type plate helps.
- 2 We assess it Often remotely. If not, the unit comes to our workshop or a technician comes on board.
- 3 Repair or replacement Repaired where possible, replaced where necessary. You will hear what happens before we start.
